ABOUT
Feedback – Compliments or Complaints
We value your feedback, compliments, suggestions and yes, even complaints.
Our commitment to ensuring our service meets with best practice means we value all feedback regarding how we are performing. If you would like to compliment one of our Support Workers or have a suggestion on how we can improve our program, we want to know.
Just the same, if we make a mistake, or our service doesn’t meet your expectations, we also want to know.
You can communicate your thoughts and ideas in the following ways:
You can provide compliments or suggestions to the Executive Director, whose details are included below.
Step 1 – Management team: Our management team is your first point of contact for raising concerns or providing feedback.
Write or email to:
Executive Director - In 2 Life Inc
PO Box 1061
Flinders Park, SA 5025
Email: mail@in2life.org.au
Step 2 – Executive Director: If you are unhappy with the response you have received or would like to lodge a formal complaint, you can contact our Executive Director. The Executive Director will work closely with you to address your concerns quickly and amicably. We aim to resolve the majority of complaints within the shortest amount of time possible. In cases where your complaint will take longer to resolve, we will update you progressively.
Write or email to:
Executive Director - In 2 Life Inc
PO Box 1061
Flinders Park, SA 5025
Email: mail@in2life.org.au
Step 3 – In 2 Life’s Chair of the Board: If you are not satisfied with the resolution offered by our Executive Director, you can have your complaint reviewed by In 2 Life’s Board.
Write or email to:
Chairman of the Board - In 2 Life Inc
PO Box 1061
Flinders Park, SA 5025
Email: mail@in2life.org.au
Step 4 – Independent Advocate: If you are still not satisfied with the resolution offered by In 2 Life’s Chair of the Board, you can have your complaint independently reviewed to reach a resolution that is fair to you and to In 2 Life.
Independent Advocate - In 2 Life Inc
PO Box 1061
Flinders Park, SA 5025
Email: mail@in2life.org.au
Further help options
Listed below are other sources for you to consider if you have tried steps 1-4 above:
Australian and New Zealand Health Complaints Commissioners:
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Australian Capital Territory Phone: (02) 6205 2222 - Email: human.rights@act.gov.au
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New South Wales - Phone: 1800 034 159 - Email: hccc@hccc.nsw.gov.au
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New Zealand - Phone: 0800 11 22 33- Email: hdc@hdc.org.nz
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Northern Territory - Phone: 1800 004 474- Email: hcscc@nt.gov.au
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Queensland - Phone: 1800 077 308- Email: info@hqcc.qld.gov.au
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South Australia - Phone: 1800 232 007- Email: info@hcscc.sa.gov.au
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Tasmania - Phone: 1800 001 170- Email: health.complaints@ombudsman.tas.gov.au
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Victoria - Phone: 1800 136 066- Email: hsc@health.vic.gov.au
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Western Australia - Phone: 1800 813 583- Email: mail@hadsco.wa.gov.au